Frequently Asked Questions

Q: What is Reclaimed with Love?

A: Reclaimed with Love is an environmentally responsible jewelry subscription service, offering upcycled demi-fine pieces at an affordable price. This is a ‘not for profit’ project following in the footsteps of our parent company, The NES Group. The Reclaimed with Love brand complements our parent company’s existing eco-friendly initiatives, such as using recycled metals, ethically sourced stones, and reusable or repurposed packaging. Feel good about your fashion choices without compromising your style when you subscribe to Reclaimed with Love.

Q: How does it work?

A: Reclaimed with Love provides a one-of-a-kind shopping experience, and every piece you’ll receive is hand-picked from a limited supply of upcycled jewelry. Every month, you’ll receive one, two, or three pieces of ethical, upcycled jewelry based on the option you choose. Everyone’s style is unique so before sending you your first piece of jewelry we’d get to know you a little better with a personalized style quiz! Your selections will be taken into consideration when we curate your box, but the unique pieces you receive may vary. At checkout, you’ll also have the option to opt out of packaging materials, giving you another opportunity to support the zero-waste movement.

After you provide your information and finalize your subscription, we’ll hand-pick pieces of upcycled premium jewelry that we think you’ll love. You’ll get an email notification when we ship out your box, and you can start counting down the days until your shipment arrives! When you receive your first box from Reclaimed with Love, you’ll find beautiful pieces that you can wear or share. Each piece is curated with you in mind.

Q: How do you keep costs so low? This seems too good to be true!

A: We want to prevent unnecessary waste and avoid contributing to the demand for newly manufactured jewelry through the Reclaimed with Love project. Rather than allow extra unwanted pieces of our premium jewelry to be discarded or destroyed, we are giving these pieces new life and allowing our conscious consumers to enjoy beautiful jewelry without breaking the bank. The cost of your subscription mostly covers the cost of packaging materials and shipping- not even the jewelry! We aren’t looking to make a profit; we simply want to be a part of the solution.

Q: When will my first box arrive?

A: Your first box is shipped out within 15 days from your original order date and future subscriptions are on a 30 day cycle after that. We ship out new orders twice a month, but you may receive your box sooner. To keep prices low and support our non-profit mission, we have a super small team who curates and ships each box with love. We know you would be super excited to receive it- bear with us! We will ship as quickly as possible and share tracking info so you can follow along!

Q: Do you ship outside the United States?

A: We currently ship within the USA and Canada.

Q: How much does shipping cost?

A: We ship through USPS + DHL and charge a discounted flat rate of $2.95. Our parent company helps offset the shipping cost to keep prices down so you will be a member for a long time to come!

Q: Why am I receiving a silhouette I did not select?

A: The beauty of Reclaimed with Love is the randomized selection each month’s box brings. Your selections will be taken into consideration when we curate your box, but the unique pieces you receive may vary.

Not in love with your pieces? Gift it to a friend! Each box comes with sustainable gift packaging so you can share your jewelry with someone who might love it even more. You’ll also receive a gift note, printed on recycled paper with soy ink, with a discount code for 10%, so you can keep the cycle going and help reduce fast fashion waste.

Q: I loved my first few boxes but I’m looking to change my style preferences and add some notes to my account. How can I edit my account?

A: To make edits to your style quiz, log into your account and click on 'Customize Your Box' in the dashboard. Here is where you can make any changes or add any additional notes to your account!

Q: What should I add to the notes/requests section when filling out my style profile?

Here are some helpful things to include in your notes section when placing your order! If you would like more than one style or silhouette option, if there is a specific silhouette you do not want to receive, if you like a specific earring style, if you have additional piercings, if you like ear cuffs, if you like layering or different necklace lengths, if you like color in your jewelry, mention if you like a specific motif (ex. butterflies, evil eye, tree of life, or a heart design) or if you dislike motifs altogether, if you like inspirational/affirmational jewelry, if you like pearl jewelry, or if you like religious jewelry (we have crosses and faith based items but we do not include unless specified).

Q: How do I care for my jewelry?

A: Check out our editorial post on tips and tricks for premium jewelry care!

Q: What is the jewelry made of?

A: Our parent company manufactures sterling silver, silver or gold plated brass and costume jewelry. Reclaimed with Love upcycles pieces from our line rather than destroying them. We do curate the boxes based on your requests and what’s available each month so it’s not necessarily one material or the other. It’s rarely costume jewelry and primarily sterling or brass with premium plating as well as sustainably sourced materials like cubic zirconia, crystals, marcasite, and semi-precious stones. Our jewelry is lead and nickel free and in compliance with Proposition 65.

Q: How do I change my upcoming subscription shipping address?

A: Log into My Account and click on the Subscriptions tab, click on See More Details and here you can select edit your shipping address.

Q: How do I cancel my account?

A: We will miss you! To cancel, you can log into My Account and click on My Subscription, here you can select the option to cancel your subscription.

You may cancel your subscription any time before your monthly renewal date hits. Once your subscription is renewed and payment is processed, we cannot process any cancellations until the following month’s order.

Q: Can I skip a month or reschedule my subscription?

A: Yes! Our new update allows you to skip a month and return back when you wish. Log into My Account and click on My Subscription, go to the Schedules tab and here you can select edit your upcoming delivery schedule.

Q: How do I change my payment method?

A: Log into My Account and click on Payment Methods, here you can select the option to add and remove a payment method.

Q: I forgot to add promo code before checkout is it too late?

A: You can now add a promo code to your subscription to be used for your next month's box! Log into My Account, click on My Subscriptions, and here you can add your promo code. Please note there is a limit to only one promotion per subscription at this time.